1. Order Processing Time:
We are closed on: Saturday, Sunday and Public Holiday.
Cut-Off Time: 3:30 pm daily (Offset-Printed Product)
Cut-Off Time: 2:00 pm daily (Digital-Printed Product)
All orders placed after our cut-off time or during our closed hours, will be processed the next working day.
2. Last Mile Delivery
Upon completion of production, items will be despatched for last mile delivery by one of the following parties with an additional 1-3 Days Delivery Fulfillment Time:
- Ninja Logistics Pte Ltd (Ninja Van Tracking)
- Singapore Post Limited (SingPost SMARTPAC/Registered Mail Tracking or SpeedPost Tracking)
Customers are not able to select Preferred Date/Time Slot, instead a Tracking code (with the Company Name of the Appointed Courier) will be provided to track your order.
As for Special Request for Courier to SMS / Call / WhatsApp you before their arrival or to leave the parcel at your preferred place, please note that this is up to the discretion on the courier and is not within Pop Up Print’s direct control. Customers may like to check on SingPost or NinjaVan website for more information.
3. Lead Time
Every product will have a different turnaround time, and an estimated date you will received your orders will also be shown on each product page.
Customers may visit each individual product page to look at the respective product’s production turnaround time. An illustration of the turnaround timeline can be seen below: