Frequently Asked Questions
Below is a compiled list of the frequently asked questions and our answers to them! Please do not hesitate to reach to us if you cannot find your answers.
Order
How can i place my order?
All orders can be placed online via our website with a registered account.
You can visit our respective product page, select your options, upload print-ready artwork and make payment with your credit/debit card. You may also click here for a more detailed ordering process. *Any improper artwork submission (incorrect dimension, format, bleed/safe area etc), will render a corresponding delay in production and delivery timeline as well.*
Regardless, customers are highly encouraged to create an account with us by registering directly on our website, or via Facebook or Google Account.
With a Pop Up Print Account, customers will be able to enjoy:
- Checking of past, current and pending orders.
- Tracking of your delivery/order status.
- Easier edit of billing and delivery address.
- Enjoy potential savings with our Promo Codes and Discounts only available to you with an account.
How can i track my order?
Customers can enter their Tracking Code (found in My Account -> Order Page and also in the Order Email) to our Tracking Page.
Can i cancel or make changes to my confirmed order after artwork has been uploaded?
In order to efficiently streamline the production process, each print jobs are added to our job queue system as soon as we receive your orders.
As such we seek you fullest cooperation to design based on our provided templates and self-confirm that they are final before uploading to our system.
Do you have a cut-off time for order processing?
Yes, we do. All print-ready artwork accepted by the cut-off time (shown below) will be processed on the same day, otherwise we will process the order in the next working day.
We are closed on: Saturday, Sunday and Public Holiday.
Cut-Off Time: 3:30 pm daily (Offset-Printed Product)
Cut-Off Time: 2:00 pm daily (Digital-Printed Product)
What is your production lead time?
Production lead time is different across different product. Customers may visit individual product page and check the respective product’s turnaround time under Description.
Every Order will have a Tracking Code provided and customer can key in our Tracking Page to check. The calculated timeline can be found here and kindly add an additional 1-2 day for delivery fulfillment.
Is there a Minimum Order Quantity?
Yes, each product offers different MOQ. Customers may check the lowest quantity by looking under the Quantity option for each respective product.
Can i split the Minimum Order Quantity between different designs or different products?
No, the MOQ is based on 1 design for each order – customers will not be able to spread across different designs or different products.
For multiple designs or multiple products, customers can place multiple orders. For instance, if you have 5 different name/designs to be printed on a total of 1000 Business Cards, you may like to place 5 different orders with 200 pieces per order.
What if i intend to order more than the quantity the Website currently offers?
Kindly email us at [email protected] if your quantity exceed what we offer on our website, and we will be glad do a separate quotation for you.
Do you provide printing in other custom sizes which are not listed on our Website?
To ensure price competitiveness and for customers to enjoy greater cost-savings, all our products are pre-set with standard sizes and finishings for production.
For product which we allow custom sizes, you can find the label “Custom Size Allowed” under the respective product page.
What if i am dissatisfied with my order
As a customer-centric company, we are committed to provide the highest customer satisfaction – kindly email us at [email protected] with regard to your dissatisfaction. We will provide a full replacement or refund if the issue is deemed to be reasonably attributed to Pop Up Print and our production.
How can get i an Official Quotation with Pop Up Print?
You can proceed to Add to Cart your products, options and quantity that you required and subsequently Check Out your cart. At the bottom of the Check Out page, you can proceed to Download the Official Quotation in PDF. Customers may also click here for a step-by-step pictorial illustration.
Artwork Submission
How can i make sure that my Artwork is good to be uploaded for printing?
To optimize print results, we will only take or Adobe Illustrator (.ai, .eps) or Adobe Photoshop files (.psd) or PDF files.
Customers are encouraged to use our downloadable templates for their artwork design and layout, this is to ensure that the printed products are up to expectations. A simplified set of guideline are as such:
- Ensuring that your artworks are designed and layout based on each product Actual Size, Bleed Area and Safe Area.
- Outlining all fonts especially for commercially purchased fonts. (To avoid having missing font issues and prevent our softwares to pick the closest font).
- Embedding all images in your artwork file. (To avoid having missing files when we open up your uploaded artwork).
- Should you rasterize your artwork, please keep it from 150 dpi to 300 dpi.
- Avoid designing borders on the edges as all cutting machines have trimming tolerances, and the final printed product might looked lopsided.
For all general guidelines, customers may visit https://popup-print.com/artwork-submission/ for more information. Should you still have any worries, you may email us at [email protected] and we will be glad to facilitate.
Do you provide artwork checking service / artwork proofing service ?
No, we do not provide Artwork Proofing Service and customers are to ensure individual responsibility on typographical and resolution issues.
Customers may also submit your artwork via our Contact Page should he/she not be confident that the artwork is ready for print. Pop Up Print prints direct from you submitted artwork and our checking is only limited to ensuring:
- Correct size of uploaded artwork with respect to individual product.
- Sufficient bleed area is included in your design.
- Conversion of RGB to CMYK mode.
Do you provide artwork design service?
At the moment, we do not provide artwork design service. All artwork design should be performed by customers. For certain products, customers may make use of our Online Designers to design their artwork.
Do you assist to edit, touch up or modify my artwork before printing?
No, we print direct from your uploaded artwork and do not make changes to your artwork.
What files formats do you accept?
To optimize print results, we will only take or Adobe Illustrator (.ai, .eps) or Adobe Photoshop files (.psd) or PDF files.
Why can’t i submit my artwork using softwares like Microsoft Word, Mircosoft Powerpoint or Paint?
Using non-graphic design software will cause problems such as incorrect size, wrong aspect ratio, resolution loss and many others.
We offer downloadable templates which are constructed based on international standards for you to design and layout you artwork via Adobe Illustrator or Photoshop. This is to ensure you final print products are up to expectations.
How can create i the artwork for Spot UV?
Customer may visit https://popup-print.com/artwork-submission/ for Spot UV Artwork instruction.
How can i submit my artwork?
You can upload your artwork through our system after choosing the configurable option (quantity, print side and paper material) to place your order via each product page.
Should you face any upload issues, you may email us the artwork at [email protected] or upload via https://wetransfer.com/ (For 1GB and above) or via our Contact Page (For files smaller than 1GB).
Can i make changes to the artwork after i have submitted it?
In order to efficiently streamline the production process, each print jobs are added to our job queue system as soon as we receive your orders.
As such we seek you fullest cooperation to design based on our provided templates and self-confirm that they are final before uploading to our system.
Delivery
Who are your delivery partners?
Our deliveries are all fulfilled by one of the 3 parties:
- In house delivery
- Ninja Van (Ninja Logistics)
- Sing Post (Singapore Post Limited)
Can i track my order?
Customers can enter their Tracking Code (found in My Account -> Order Page and also in the Order Email) to our Tracking Page.
Can i self-collect ?
No, all orders are despatched out for delivery upon completing production.
However, if your orders exceed the capacity of 2 standard-sized pallets, you may pick it up at our office.
Can you ensure that the delivery comes on time?
99% of our delivery are fulfilled on time. However, timely delivery might be delayed due to unforeseeable events of force majeure.
We seek your understanding to avoid last minute orders and on top of our standard turnaround time, include an additional 1-2 working days of buffer time.
What if i am not at home during delivery?
Using the contact number provided, delivery man will attempt to contact you and you may advise him to place your orders in a secure location. Otherwise, your orders will be re-delivered again in the next available working day.
What if my order needs to be delivered to multiple address?
Each order is linked to only 1 delivery address. Should you have got different delivery address, kindly place separate orders.
Payment
What are the payment modes?
All orders are paid via our payment system on our website with the use of credit/debit card.
Do you accept credit terms ?
30 Days Credit Term is only offered to our regular customers, agencies and statutory bodies linked to the Government of Singapore. An official purchase order is required to be raised for confirmation of order.